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One Step Ahead Consultancy

Training Courses

Courses can be tailor made to suit your particular requirements. This allows us to offer you the most cost effective solution to your training needs.

Courses starts at £600 per day and many of the SME companies we have worked with have been able to train their whole sales team for less than £1,000.

They can be delivered at your premises or at our training location in Sunderland

All courses are designed to improve the bottom line. We can design, deliver and evaluate high quality training and development interventions to your requirements and for all levels of staff including:

Marketing

  • Winning new customers
  • Retaining and developing business with existing customers
  • E commerce and Internet marketing
  • Creating a portfolio of cost effective marketing techniques
  • Strategic and Tactical planning

Sales

  • Negotiation skills
  • Overcoming objections in the sales arena
  • Creating customer anchor points
  • Selling on the internet
  • Creating a portfolio of effective selling techniques

Customer Service

  • Identifying customer needs
  • Communicating needs internally
  • How to overcome the most common mistakes

General Management

  • Leadership
  • Strategic planning
  • Innovation
  • People management
  • Teamwork
  • Personnel development
  • Change management
  • Finance

» Meet The Team at One Step Ahead

  • Piero Alberici
  • Keith Marriott
  • Marylou Booth
  • Bruce Cusworth
  • Steve Wykes

» Latest Articles

  • The 15 most common reasons for product/service failures
  • As companies grow their needs change
  • The Business Plan

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